Policies

Client Rescheduling & Cancellation Policy:

Sessions canceled or rescheduled with at least 48 hours' notice may be moved to a new date at no cost to you.
Sessions canceled with less than 48 hours' notice, or missed entirely, are forfeited — payment is non-refundable and does not roll over to a new session.

For clients with a pattern of late cancellations:

After your 1st late cancellation: full payment will be required 7 days in advance of all future sessions.
After your 2nd late cancellation: full payment will be required 15 days in advance of all future sessions.
After your 3rd late cancellation: full payment will be required on the day you book every session going forward, and we'll revisit whether this working relationship needs adjusting.

Provider Cancellation Policy:

If Consultant Diosa needs to cancel or reschedule a session, at least 24 hours' notice will be given whenever possible. In the case of an emergency, communication will be provided as soon as possible. Clients will not be charged or held to a fee in these instances and may reschedule for their earliest convenience at no extra charge and with no change to their payment schedule.

Travel / Service Area:

Oasis Feliz proudly serves the NYC Tri-State Area (New York, New Jersey, Connecticut), as well as Pennsylvania and Massachusetts. There is no hard mileage limit — an additional travel fee applies to cover the distance from NYC homebase, discussed and agreed upon at booking.

Locations outside our standard service area may still be considered for clients who are fully committed to the work — reach out to discuss.

Confidentiality:

Confidentiality is central to this work. Details of our sessions, your space, and anything shared during our time together remain private and will never be disclosed — including to whoever referred you — unless you choose to share it yourself, and I'd love for that to one day be your own testimonial on this website.

Photo/Media Consent:

Photos or media may be requested for use in marketing materials. Explicit consent is obtained during the in-person consultation and reconfirmed at the start of each session, since comfort with sharing may shift day to day. No photos or media will be used without a client's direct consent.

Disclaimer:

The content on this website is provided for general informational and educational purposes only and is not intended as, and must not be taken as, medical, psychological, or mental health advice, diagnosis, or treatment. Nothing on this website or in sessions with Oasis Feliz creates, or is intended to create, a therapist–client or other licensed healthcare provider relationship. While our work is trauma-informed and spiritually centered, it is not a substitute for therapy, counseling, or medical care. You should always consult a qualified physician, therapist, or other licensed healthcare provider regarding any questions about your physical or mental health, and never disregard professional medical or psychological advice, or delay seeking it, because of something you have read or experienced through this website or our sessions.

Oasis Feliz sessions may also involve physical activity, including but not limited to lifting, moving, sorting, and organizing personal belongings. Clients are responsible for disclosing any physical limitations, health conditions, or safety concerns prior to each session, and participate at their own risk. Consultant Diosa and Oasis Feliz are not liable for any physical injury, property damage, or loss of items that may occur during a session. Clients retain full responsibility for decisions made regarding what to keep, donate, sell, or discard, and are encouraged to set aside any items of significant financial, sentimental, or legal value prior to each session for personal review. While every session is approached with care, intention, and professionalism, Oasis Feliz does not guarantee specific outcomes, as results depend on each client's individual engagement and circumstances.